This Privacy Policy applies to all players and visitors based in New Zealand who access Pink Casino through https://pink-casino-nz.com/ or any related mobile platform. It sets out what personal information we collect, why we collect it, how we use and protect it, and what rights you hold under New Zealand law.
1. Who We Are
Pink Casino is the online gaming platform operated under licence number 39198 issued by the UK Gambling Commission. Our New Zealand contact details are listed at the bottom of this policy. If you have any question about how your information is handled, you are welcome to reach our team directly before taking any further steps.
Pink Casino is committed to meeting the obligations set out in the Privacy Act 2020 (NZ) and the 13 Information Privacy Principles (IPPs) it contains. We also process data in accordance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), the Gambling Act 2003, and other applicable New Zealand legislation.
2. Information We Collect
Information You Provide Directly
When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide us with information that may include:
- Your full legal name and date of birth
- Your residential address in New Zealand
- Your email address and phone number
- Payment details, such as card references, e-wallet identifiers, bank account information, or cryptocurrency wallet addresses
- Identity verification documents, including a passport, driver’s licence, or utility bill used as proof of address
- Records of your communications with our customer support team
Information Collected Automatically
When you use our platform, certain technical information is recorded without you actively submitting it:
- Your IP address and approximate geographic location derived from it
- Your device type, operating system, and browser version
- Pages visited, session duration, and in-session game activity
- Cookie identifiers and similar tracking data, explained in the Cookies section below
- Login timestamps and access log data
Information from Third Parties
In certain situations, we receive information about you from external sources:
- Payment processors and fraud prevention services that confirm transaction legitimacy or flag suspicious payment patterns
- Identity verification providers that cross-reference documents you submit against external databases, as required under the AML/CFT Act 2009
- Responsible gambling support organisations if you or they initiate a self-exclusion referral
3. Why We Collect Your Information
Every piece of information Pink Casino holds serves a specific, documented purpose. We do not collect data speculatively or retain it beyond the period for which it is needed.
Operating Your Account
We need your personal details to create and maintain your account, verify your identity, process financial transactions, and communicate with you about your activity on the platform. Without this information, we cannot provide the service.
Legal and Regulatory Compliance
As an operator accepting players from New Zealand, Pink Casino has binding legal obligations that require specific data to be collected and held:
- Identity verification under the AML/CFT Act 2009 is mandatory before any withdrawal can be processed. We must confirm that you are who you say you are and that funds passing through your account are not connected to criminal activity.
- Age verification is a condition of our licence and of responsible gambling obligations under the Gambling Act 2003. No person under 18 is permitted to register or play.
- Financial transaction records must be maintained for a minimum of seven years for audit, AML/CFT compliance, and tax purposes.
Responsible Gambling Monitoring
We use account activity data to monitor for indicators of potential problem gambling. If your betting patterns change significantly, if session lengths increase markedly, or if deposit frequency triggers internal thresholds, our responsible gambling team may make contact to offer support resources or to suggest tools such as deposit limits or cooling-off periods. This monitoring is carried out in line with our licensing obligations and is intended to protect players, not to profile them for commercial purposes.
Security and Fraud Prevention
We analyse login behaviour, transaction activity, and device data to detect unauthorised account access, bonus abuse, and other forms of fraud. This protects individual players and the integrity of the platform as a whole.
Platform Improvement
Anonymised and aggregated data about how players use the platform helps us make evidence-based decisions about features, game selection, and site navigation. This analysis does not identify you individually.
Marketing Communications (With Your Consent)
If you have opted in to receive promotional communications, we use your email address and, where relevant, your account activity to send offers that are relevant to your usage. You can withdraw marketing consent at any time by clicking the unsubscribe link in any promotional email or by contacting us at support@pink-casino-nz.com.
4. Legal Basis for Processing
We collect and use personal information only where we have a lawful basis for doing so under the Privacy Act 2020 (NZ). The bases we rely on are as follows:
- Contractual necessity: Processing required to deliver the services you agreed to when registering your account
- Legal obligation: Processing required to comply with the AML/CFT Act 2009, the Gambling Act 2003, and other applicable law
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gambling monitoring, where our interest in operating a lawful and safe service does not override your privacy rights
- Consent: Processing for marketing communications, where you have explicitly opted in
5. Cookies and Tracking Technologies
What Cookies Are
Cookies are small text files stored on your device by your browser when you visit a website. They allow the site to remember information between pages and between sessions without requiring you to re-enter it each time.
Types of Cookies We Use
Essential cookies keep the platform functioning correctly. They include session authentication tokens, security tokens that protect against cross-site request forgery, and the preferences you set within a single visit. You cannot opt out of essential cookies without losing core site functionality.
Analytical cookies tell us how players use the site: which pages are visited most frequently, where sessions end, and how long players spend on particular sections. This data is aggregated and does not personally identify you. We use Google Analytics as one of our analytical tools.
Marketing and tracking cookies record whether you arrived at Pink Casino through a particular advertisement or affiliate link. They allow us to measure the effectiveness of promotional activity. These cookies are placed only with your consent.
Functional cookies remember your preferences, such as language settings or the games you have recently played, so you do not have to reset them on each visit.
Managing Your Preferences
You can adjust your cookie settings at any time through the cookie preference centre on our website. You can also manage cookies through your browser’s settings, though disabling certain categories may affect how parts of the site function. Browser help documentation will typically explain the steps required for your specific browser.
6. Payment Information
When you make a deposit or request a withdrawal, your payment details are processed by our licensed payment partners. Pink Casino does not store full card numbers on its own servers. Card data is handled using tokenisation: your actual card number is replaced by a secure reference code that can be decoded only by the payment processor holding the original.
For e-wallet transactions and bank transfers, we retain the reference identifiers needed to trace and reconcile each transaction, but not your full login credentials for those services.
Cryptocurrency transactions, including Bitcoin, Ethereum, and USDT, are recorded by reference to your wallet address. These transactions are pseudonymous rather than fully anonymous. Where required for AML/CFT compliance, a wallet address may be associated with your verified identity in our records.
7. How We Share Your Information
Pink Casino does not sell your personal information to third parties under any circumstances. We share your data only in the following situations.
Service Providers
We share data with companies that help us operate the platform. These include game software providers such as Play’n Go, Evolution, Playtech Live, PG Soft, Pragmatic Play, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others who receive anonymised session data to power their titles. Payment processors, identity verification providers, and IT and cloud infrastructure companies also receive data that is necessary for their specific role. All third-party providers are required by contract to handle your data securely and only for the purpose for which it was shared.
Regulatory and Law Enforcement Authorities
We are legally obligated to share information with regulatory bodies and law enforcement agencies when required. This includes reports to the New Zealand Police Financial Intelligence Unit where transactions meet reporting thresholds under the AML/CFT Act 2009, responses to formal requests from the Department of Internal Affairs or the Privacy Commissioner, and cooperation with investigations into fraud or other offences where we are legally compelled to assist.
Self-Exclusion Schemes
If you request self-exclusion from Pink Casino, we may share limited identification information with recognised problem gambling support organisations or voluntary self-exclusion registers where this is necessary to enforce your exclusion effectively.
Business Transfers
In the event of a corporate restructure, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity as part of that process. You would be notified before any such transfer takes effect, and your rights under this policy would be preserved.
8. International Data Transfers
Pink Casino operates internationally, and some of the service providers we work with are based outside New Zealand. When your information is transferred to another country, we take steps to ensure that the receiving country or organisation provides an adequate level of privacy protection consistent with Principle 12 of the Privacy Act 2020 (NZ).
Where we transfer data to countries that do not have privacy laws equivalent to New Zealand’s, we rely on contractual protections, including standard data processing clauses, to maintain an equivalent standard of care over your personal information.
9. How Long We Keep Your Information
We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by applicable law.
| Category of Information | Typical Retention Period |
|---|---|
| Account registration and identity records | Duration of account, plus 7 years after closure |
| Financial transaction records | 7 years from each transaction date (AML/CFT Act requirement) |
| Customer support correspondence | 3 years from the date of communication |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
| Responsible gambling and self-exclusion records | 7 years from the date of any intervention or exclusion request |
| Website log and session data | 12 months, then anonymised or deleted |
When we no longer need your information, we delete it or anonymise it in a manner that means it cannot be re-associated with you.
10. Security
Pink Casino uses industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse:
- SSL/TLS encryption across all pages of the platform, including the cashier, account settings, and live support sections
- Tokenisation of payment card data so that card numbers are never stored in plain text on our systems
- Two-factor authentication options for account login
- Internal access controls that restrict which staff can view personal data based on their role and need to know
- Regular security assessments and penetration testing of the platform
No internet-based system can guarantee absolute security. If you believe your Pink Casino account has been accessed without your authorisation, contact us immediately at support@pink-casino-nz.com or on +64 9 889 4726.
11. Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives New Zealand residents specific enforceable rights over their personal information.
Right to Access Your Information (Principle 6)
You can request a copy of the personal information Pink Casino holds about you. We will respond to access requests within 20 working days. In some cases we may need to verify your identity before releasing information. In limited circumstances, we may be permitted to withhold certain details, for example where disclosure could interfere with an ongoing fraud investigation or where the information relates to another individual.
To make an access request, email support@pink-casino-nz.com with the subject line “Privacy Access Request” and include enough information to allow us to identify the records you are seeking.
Right to Correct Your Information (Principle 7)
If any information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. You can update most account details directly through your Pink Casino account settings. For corrections that require document verification, contact our support team and we will process the update promptly.
Right to Withdraw Consent
Where we process your information on the basis of your consent, primarily for marketing communications, you can withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of any processing that took place before you withdrew.
Right to Complain to the Privacy Commissioner
If you believe Pink Casino has not handled your personal information in accordance with the Privacy Act 2020, you have the right to make a formal complaint to the New Zealand Privacy Commissioner:
- Website: https://www.privacy.org.nz/
- Phone: 0800 803 909
- Post: Office of the Privacy Commissioner, PO Box 10094, Wellington 6143
We encourage you to contact us first at support@pink-casino-nz.com so we have the opportunity to resolve any concern before it reaches a formal complaint stage.
12. Mandatory Data Breach Notification
Under Part 6 of the Privacy Act 2020, Pink Casino is required to notify the Privacy Commissioner and affected individuals if a privacy breach occurs that is likely to cause serious harm. Our internal incident response procedures are designed to detect and assess potential breaches promptly, so that the required notifications can be made within the applicable timeframe. Where a breach affects your information in a way that poses a real risk of harm to you, we will contact you directly with details of what occurred and what steps we are taking.
13. Children and Minors
Pink Casino does not knowingly collect personal information from anyone under the age of 18. Age is verified during the account registration process, and accounts found to belong to minors are closed immediately with any associated funds returned appropriately. If you have reason to believe that a minor has created an account, please notify us at support@pink-casino-nz.com without delay.
14. Responsible Gambling and Your Data
The responsible gambling tools available at Pink Casino, including deposit limits, session reminders, cooling-off periods, and self-exclusion, each involve the use of personal information in order to function as intended.
When you set a deposit limit, we store that preference and enforce it automatically against your account in real time. When you request a cooling-off period, we record the start and end date and prevent login during that period. When you request self-exclusion, we retain a record of that request for a minimum of seven years to ensure the exclusion can be enforced if you attempt to return to the platform under different account details.
Records generated by responsible gambling tools are never used for marketing purposes. They exist to protect your interests and to satisfy our licensing and regulatory obligations.
Free, confidential support for gambling-related concerns is available through the following New Zealand services:
- Problem Gambling Foundation NZ: 0800 664 262
- Gambling Helpline NZ: 0800 654 655
15. Changes to This Privacy Policy
We may update this Privacy Policy when our data practices change, when legislation is amended, or when we introduce new services that involve personal information. When we make material changes, we will notify active account holders by email before those changes take effect. Continuing to use Pink Casino after a change has been communicated constitutes acceptance of the updated policy.
The current version of this policy is always available at https://pink-casino-nz.com/privacy-policy/.
16. Contact Us
For any privacy-related question, access request, correction request, or complaint, you can reach Pink Casino through the following:
Email: support@pink-casino-nz.com
Phone: +64 9 889 4726
Post: Level 8, 139 Quay Street, Auckland 1010, New Zealand