Pink Casino New Zealand – Terms and Conditions of Use
These Terms and Conditions (“Terms”) govern your use of Pink Casino, accessible at https://pink-casino-nz.com/, and all associated services provided through that platform. By registering an account, making a deposit, or placing any wager on Pink Casino, you confirm that you have read, understood, and accepted these Terms in full.
If you do not accept these Terms, you must not use Pink Casino or any of its services.
These Terms constitute a binding agreement between you (the “Player” or “you”) and Pink Casino (“we”, “us”, or “the Casino”). Pink Casino operates under licence from the UK Gambling Commission (Licence Number: 39198). Our registered address for correspondence purposes is Level 8, 139 Quay Street, Auckland 1010, New Zealand.
1. Eligibility and Account Registration
1.1 Age Requirement
You must be at least 18 years of age to register an account and use any real-money gambling service on Pink Casino. This requirement is absolute. We operate a zero-tolerance policy toward underage gambling and will permanently close any account found to belong to a person under 18, retaining any deposits in accordance with our regulatory obligations.
By completing registration, you declare that you are 18 years of age or older. We reserve the right to request documentary proof of age at any point, and your account may be suspended pending verification if we have reason to believe the age declaration is inaccurate.
1.2 New Zealand Players
Pink Casino accepts players from New Zealand who access the platform through https://pink-casino-nz.com/. By registering, you confirm that:
- You are physically located in New Zealand at the time of play, or you are a New Zealand resident accessing the platform from a jurisdiction where such access is not prohibited by local law;
- You are not accessing the platform from a restricted territory listed in Section 2 of these Terms;
- You are participating entirely on your own behalf, not as an agent or nominee for any other person.
New Zealand does not currently operate a domestic licensing regime for online casinos. The Gambling (Harm Prevention and Minimisation) Amendment Act and associated regulations under the Gambling Act 2003 govern gambling conduct within New Zealand. Responsibility for ensuring your personal compliance with applicable local laws rests with you.
1.3 One Account Per Player
Each player is permitted one account only. Duplicate accounts are prohibited regardless of the email address, payment method, device, or residential address used. If multiple accounts are identified as belonging to the same individual, we reserve the right to close the duplicate accounts, void any bonuses claimed across those accounts, and retain any funds derived from bonus play.
1.4 Registration Information
You must provide accurate, current, and complete information at the time of registration, including your legal full name, date of birth, residential address, email address, and telephone number. You are responsible for keeping this information up to date. Providing false or misleading information during registration constitutes a material breach of these Terms and may result in the immediate suspension or closure of your account.
1.5 Account Security
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. Any activity conducted through your account while you are logged in is your responsibility, whether or not you authorised that activity. If you believe your account has been accessed without your permission, contact our support team immediately at support@pink-casino-nz.com or on +64 9 889 4726.
2. Restricted Territories
Pink Casino does not accept registrations or wagers from players located in the following jurisdictions: the United States of America (and its territories), France (and its overseas territories), Australia, Belgium, Denmark, Israel, Spain, Italy, Portugal, Romania, and any other territory where online casino gambling is prohibited by applicable law.
This list is subject to change. We reserve the right to update the list of restricted territories and to close any account found to be in breach of territorial restrictions. If you are in any doubt about whether you are permitted to play, you should seek independent legal advice before registering.
3. Identity Verification and Anti-Money Laundering
3.1 KYC Requirements
Pink Casino is required to verify the identity of all players before processing withdrawals and, in certain circumstances, at the point of registration or deposit. This process is commonly referred to as Know Your Customer (KYC) verification and is a regulatory obligation under our UK Gambling Commission licence.
To complete KYC, you may be required to submit one or more of the following:
- A copy of a valid government-issued photo ID (passport, New Zealand driver licence, or national identity card);
- Proof of current residential address dated within the last three months (utility bill, bank statement, or official government correspondence);
- Proof of ownership or control of the payment method used to deposit (card statement, screenshot of e-wallet account, or bank statement);
- Source of funds documentation in cases where the volume or pattern of transactions requires further review.
3.2 Processing Time
We aim to process KYC submissions within 24 to 72 hours of receiving all required documents. Withdrawals will not be released until verification is complete. Delays in submitting documents will result in corresponding delays to your withdrawal.
3.3 Anti-Money Laundering
Pink Casino operates in full compliance with applicable anti-money laundering obligations. We monitor all transactions for unusual activity. Where suspicious activity is identified, we are obligated to report it to the relevant authorities without notifying the account holder. We reserve the right to withhold funds and freeze accounts pending investigation where money laundering concerns arise.
4. Deposits
4.1 Accepted Payment Methods
Pink Casino accepts deposits via the following methods: Visa, Mastercard, Apple Pay, Google Pay, Neosurf, Paysafecard, bank transfer, and cryptocurrency including Bitcoin, USDT, and Ethereum. The full list of currently available methods is displayed in the Cashier section of your account.
All deposits are processed in New Zealand Dollars (NZD) unless you are depositing via cryptocurrency, in which case funds will be converted at the prevailing exchange rate at the time of the transaction.
4.2 Minimum Deposits
Minimum deposit amounts vary by payment method. As a general guide:
- Visa and Mastercard: NZ$20
- Neosurf and Paysafecard: NZ$10
- eWallets (including MiFinity): NZ$20
- Bank Transfer: NZ$50
- Cryptocurrency: As displayed in the Cashier at the time of transaction
4.3 Deposit Responsibility
You confirm that any funds deposited into your Pink Casino account are your own money and are not derived from any illegal activity. You must not use a payment method that is not registered in your own name. Deposits made from third-party payment methods will be refunded and the account may be suspended pending investigation.
4.4 Deposit Limits
You may set voluntary deposit limits from your account dashboard at any time. Limits can be set on a daily, weekly, or monthly basis. Once a limit is applied, it takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period. Decreasing a limit takes effect without delay.
5. Withdrawals
5.1 Processing Times
Withdrawal processing times vary by payment method:
- eWallets: 24 to 48 hours
- Visa and Mastercard: 1 to 5 business days
- Cryptocurrency: 1 to 24 hours
- Bank Transfer: 3 to 7 business days
Paysafecard and Neosurf are available for deposits only and cannot be used to receive withdrawals.
5.2 Minimum Withdrawals
Minimum withdrawal amounts are displayed in the Cashier at the time of your request. As a general guide, the minimum withdrawal is NZ$20 for most methods.
5.3 Verification Before Withdrawal
All withdrawals are subject to successful KYC verification as described in Section 3. Withdrawals will not be processed to any payment method that has not been used to deposit, unless verified in advance through the KYC process.
5.4 Withdrawal Restrictions Under Bonus Terms
Where you have an active bonus, your account balance may be subject to wagering requirements before a withdrawal can be initiated. Please refer to Section 7 for full details of how bonus funds interact with your withdrawable balance.
5.5 Right to Withhold
We reserve the right to withhold withdrawal requests pending investigation if we have reason to believe that the funds in question are the result of fraudulent activity, collusion, abuse of bonus terms, exploitation of a software error, or any other breach of these Terms.
6. Games and Fairness
6.1 Game Providers
Pink Casino offers games from a range of certified software providers including Play’n Go, Evolution Gaming, Playtech Live, PG Soft, BGAMING, Evoplay, Spribe, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP GAMING. The full library of available titles is displayed in the games lobby.
6.2 Random Number Generation
All casino games offered on Pink Casino that are determined by chance use certified random number generators (RNGs). These RNGs are tested and audited by independent third-party testing laboratories to ensure that outcomes are genuinely random and cannot be predicted or manipulated.
6.3 Return to Player (RTP)
Each game on Pink Casino has a published theoretical Return to Player (RTP) percentage. RTP figures represent the expected long-term statistical return of a game and are not a guarantee of individual session outcomes. RTP information for individual games is available within the game’s information panel.
6.4 Malfunctions
In the event of a technical malfunction, game error, or disconnection that affects a game outcome, Pink Casino reserves the right to void that game round and return the stake to your account balance. We accept no liability for losses arising from a malfunction of your own device, internet connection, or software.
6.5 Minimum and Maximum Bets
Minimum and maximum bet limits vary by game and are displayed within each game’s interface. We reserve the right to adjust betting limits at any time without prior notice.
7. Bonuses and Promotions
7.1 General Bonus Terms
All bonuses, free spins, cashback offers, and promotional rewards offered by Pink Casino are subject to the specific terms attached to each promotion, as well as these General Bonus Terms. Where a conflict exists between a specific promotion’s terms and these General Terms, the specific terms will apply.
By claiming any bonus, you confirm that you have read and accepted the terms of that promotion.
7.2 Welcome Bonus
Pink Casino’s welcome bonus is available to new players making their first real-money deposit. The bonus is activated on an opt-in basis prior to the qualifying deposit being processed. Bonuses claimed after a deposit has been made cannot be applied retroactively to that deposit.
Welcome bonus funds are subject to wagering requirements, which are stated clearly on the promotions page. Wagering requirements must be met within the validity period specified for each promotion. Bonus funds and associated winnings that have not been wagered within the validity period will be forfeited.
7.3 Free Spins
Free spins awarded as part of a promotional offer are valid on specified games only, as stated in the promotion’s terms. Free spin winnings are credited as bonus funds and are subject to wagering requirements unless stated otherwise. Free spins expire at the end of the promotional validity period if not used.
7.4 Wagering Contributions
Not all game types contribute equally toward bonus wagering requirements. As a general guide:
- Pokies (slots): typically 100% contribution
- Live dealer games: typically 10% contribution or less
- Table games (non-live): typically 10% contribution or less
- Scratch cards, virtual sports, and other formats: as specified in individual promotion terms
Specific contribution rates for each promotion are displayed on the relevant promotion page. We reserve the right to exclude specific games from bonus wagering at any time.
7.5 Maximum Bet Under Active Bonus
While you have an active bonus, you must not place a single bet exceeding NZ$5 (or equivalent) on any game. Placing bets above this threshold while a bonus is active may result in the forfeiture of the bonus and any associated winnings.
7.6 Cashback Offers
Cashback promotions return a stated percentage of net losses over a defined period. Cashback is calculated on real-money play only and does not include losses generated from bonus funds. Cashback credited to your account may be subject to wagering requirements as specified in the relevant promotion’s terms.
7.7 Bonus Abuse
Pink Casino operates a fair gaming environment. We actively monitor for bonus abuse, including but not limited to: the use of multiple accounts to claim the same promotion, placing bets in patterns designed to exploit bonus terms without genuine gameplay intent, and colluding with other players to manipulate promotional outcomes. Where bonus abuse is identified, we reserve the right to void the bonus, reverse any resulting winnings, and close the account.
7.8 Promotional Changes
We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any modification will not affect the terms of a promotion already accepted and in progress by a player.
8. Purple Points Loyalty Programme
Pink Casino operates a tiered loyalty programme through which real-money wagers accumulate points redeemable for bonus funds, free spins, or cashback. Points accumulation rates, redemption values, and tier thresholds are set out in the Loyalty Programme section of the site and are subject to change. We reserve the right to modify the loyalty programme structure, including the conversion rate of points to rewards, at any time with reasonable notice to active participants.
VIP tier benefits, including faster withdrawal processing and access to a dedicated account manager, are at the discretion of Pink Casino and may be withdrawn if account activity falls below the threshold required to maintain a given tier.
9. Responsible Gambling
9.1 Our Commitment
Pink Casino is committed to providing a gambling environment that is fair, transparent, and supports player wellbeing. Gambling is intended to be a form of entertainment. It is not a strategy for generating income, and it should never be pursued to recover previous losses.
9.2 Tools Available to Players
From your account dashboard, you can access the following responsible gambling tools at any time:
- Deposit limits: Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period.
- Loss limits: Set a maximum net loss threshold over a defined period.
- Session time limits: Set a reminder or hard cap on how long each playing session can last.
- Reality checks: Enable timed notifications that display how long you have been playing and how much you have wagered or won in that session.
- Cool-off periods: Temporarily suspend your account for a defined period (24 hours, 7 days, 30 days, or a custom duration).
- Self-exclusion: Close your account for a minimum period of six months, during which you will not be permitted to open a new account or reactivate the existing one.
9.3 Self-Exclusion
Requests for self-exclusion must be submitted via your account settings or by contacting support@pink-casino-nz.com. Self-exclusion takes effect within 24 hours of a confirmed request. During a self-exclusion period, we will make reasonable efforts to ensure that you do not receive marketing communications from Pink Casino. If you attempt to open a new account during a self-exclusion period, we reserve the right to close it immediately and void any activity on that account.
9.4 Third-Party Support
If you believe your gambling is causing harm, or you are concerned about someone else’s gambling, the following support services are available in New Zealand:
- Problem Gambling Foundation of New Zealand: Freephone 0800 664 262, available 24 hours a day, 7 days a week.
- Gambling Helpline NZ: Freephone 0800 654 655, offering free and confidential support.
These services are entirely independent of Pink Casino. You can contact them at any time, regardless of whether you have spoken to us first.
9.5 Protecting Minors
We strongly discourage unsupervised access to gambling websites by minors. If you share a device with anyone under 18, we recommend the use of filtering software to restrict access to gambling sites. Reputable parental control tools include Netnanny (www.netnanny.com) and Gamban (www.gamban.com). If you suspect that a minor has accessed your Pink Casino account, contact us immediately.
10. Account Closure and Termination
10.1 Closure by Player
You may request closure of your account at any time by contacting support@pink-casino-nz.com. Any balance remaining in your account at the time of closure will be returned to you via your verified payment method, provided it meets the minimum withdrawal threshold and all KYC requirements have been satisfied.
10.2 Closure by Pink Casino
We reserve the right to suspend or permanently close your account with immediate effect if:
- You are found to have breached any provision of these Terms;
- You have provided false or misleading information at any point;
- We identify suspicious financial activity on your account;
- You engage in abusive, threatening, or inappropriate behaviour toward our staff;
- We determine that you are accessing the platform from a restricted territory;
- We are required to do so by a regulatory instruction or court order.
Where an account is closed due to a breach of these Terms, we reserve the right to withhold any bonus-derived winnings. Real-money deposits that are not connected to bonus abuse or fraudulent activity will be returned to you.
10.3 Dormant Accounts
An account is considered dormant after 12 consecutive months of no login activity. Before applying a dormancy status, we will contact you at the email address on file. Following a further 30 days without a response, an administrative fee may be applied to dormant account balances in accordance with our prevailing dormant account policy, which is available on request.
11. Intellectual Property
All content on https://pink-casino-nz.com/, including but not limited to text, graphics, logos, icons, images, game content, software, and the overall site design, is the property of Pink Casino or its content licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, publish, or create derivative works from any content on the site without our prior written consent.
You are granted a limited, non-exclusive, non-transferable licence to access and use the site for your own personal, non-commercial purposes in accordance with these Terms. This licence does not include any right to scrape, systematically download, or use automated tools to access or interact with the site.
12. Prohibited Conduct
The following conduct is strictly prohibited on Pink Casino:
- Using any automated software, bot, script, or other tool to interact with games or the platform in a manner inconsistent with genuine player activity;
- Exploiting software bugs, glitches, or technical errors to generate outcomes or balances that would not arise under normal operation;
- Colluding with other players in any game, including but not limited to sharing cards or signals in live poker or card games;
- Using abusive, threatening, or discriminatory language in any communication with Pink Casino staff or other players through any platform feature;
- Accessing or attempting to access another player’s account;
- Using the platform for any money laundering or financial crime purpose;
- Making chargebacks to payment providers after using deposited funds for gambling purposes.
A breach of any prohibition listed above may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities.
13. Limitation of Liability
13.1 General
To the maximum extent permitted by applicable law, Pink Casino’s total liability to you in connection with your use of the platform shall not exceed the value of the real-money balance held in your account at the time the relevant event giving rise to the claim occurred.
13.2 No Liability for Third-Party Content
Pink Casino is not responsible for the content, functionality, or availability of any third-party websites linked from our platform, including the websites of game providers, payment processors, or responsible gambling organisations.
13.3 Service Interruptions
We do not guarantee uninterrupted access to the platform. Scheduled and unscheduled maintenance, technical faults, or circumstances beyond our control may result in temporary unavailability. We will not be liable for any losses arising from service interruptions that result from circumstances outside our reasonable control.
13.4 Consequential Loss
We exclude liability for any indirect, consequential, or special loss arising from your use of the platform, including but not limited to loss of profits, anticipated savings, or goodwill.
14. Privacy and Data Protection
Pink Casino collects and processes personal data in accordance with our Privacy Policy, available at https://pink-casino-nz.com/. Your data is collected for the purposes of account administration, regulatory compliance, fraud prevention, and, where you have opted in, marketing communications. We do not sell your personal data to third parties.
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data in circumstances where we are not required by law to retain it. To exercise any of these rights, contact us at support@pink-casino-nz.com.
We use SSL encryption across all pages of the site to protect data transmitted between your device and our servers. For full details of how we handle your information, please refer to the Privacy Policy.
15. Cookies
Pink Casino uses cookies and similar tracking technologies to enhance your experience on the site, to maintain session security, and to support our analytics and marketing functions. By using the site, you consent to our use of cookies in accordance with our Cookie Policy, which is available at https://pink-casino-nz.com/. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform.
16. Complaints and Dispute Resolution
16.1 Raising a Complaint
If you have a complaint about any aspect of your experience at Pink Casino, we encourage you to raise it with our customer support team as the first step. You can contact us via:
- Live chat, available 24 hours a day, 7 days a week through the site;
- Email at support@pink-casino-nz.com;
- Telephone on +64 9 889 4726.
We will acknowledge your complaint promptly and aim to provide a substantive response within 5 business days.
16.2 Escalation
If you are not satisfied with the outcome of your complaint after engaging with our support team, you may escalate your complaint to the UK Gambling Commission, which oversees our licence (Licence Number: 39198). The Commission’s complaints and contact process is available at www.gamblingcommission.gov.uk.
We are also subject to the requirements of any alternative dispute resolution (ADR) scheme approved under our licensing conditions. Details of the applicable ADR provider are available on request from our support team.
16.3 No Waiver
Raising a complaint does not constitute a waiver of your legal rights. You retain the right to pursue any dispute through the courts of the applicable jurisdiction, subject to the governing law provisions in Section 17.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the jurisdiction in which Pink Casino holds its primary operating licence, which is England and Wales for the purposes of the UK Gambling Commission licence.
For disputes arising specifically in connection with your use of the platform as a New Zealand resident, the parties agree to submit to the non-exclusive jurisdiction of the New Zealand courts where required by applicable consumer protection law. Nothing in this clause limits your rights as a New Zealand consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
18. Changes to These Terms
We reserve the right to amend these Terms at any time. Where changes are material, we will notify you by email to the address on file or by a prominent notice on the site prior to the changes taking effect. Continued use of the platform after the effective date of any change constitutes acceptance of the revised Terms.
If you do not accept the revised Terms, you must stop using the platform and request account closure as described in Section 10.1.
19. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms will continue in full force and effect.
20. Contact Information
For all enquiries related to these Terms, your account, or our services, you may contact Pink Casino through the following channels:
- Email: support@pink-casino-nz.com
- Telephone: +64 9 889 4726
- Address: Level 8, 139 Quay Street, Auckland 1010, New Zealand
- Live chat: Available 24 hours a day, 7 days a week at https://pink-casino-nz.com/
Our customer support team is available around the clock for urgent queries. For non-urgent matters, email responses are generally provided within 24 hours.
Pink Casino is operated under UK Gambling Commission Licence Number 39198. Gambling is for adults aged 18 and over only. Play responsibly. If gambling is affecting you or someone you know, call the free Problem Gambling Foundation helpline on 0800 664 262 or the Gambling Helpline on 0800 654 655.